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Customer Service Representative resume example

An ATS-friendly customer service representative resume example with writing tips. Use it as a starting point and edit it for free.

Tips for this resume

  • Quantify results with volume, percentages, and satisfaction scores so hiring managers can gauge your impact quickly.
  • Mirror the exact software names and skills listed in the job posting to pass applicant tracking filters.
  • Use strong action verbs like resolved, reduced, and trained to open every bullet point.
  • Keep your resume to one page and limit bullets to two lines so recruiters can scan it in under a minute.

Skills recruiters search for

  • Zendesk
  • Salesforce Service Cloud
  • Live Chat Support
  • Billing and Payment Processing
  • CRM Software
  • Call Center Telephony (Five9)
  • Ticket Management
  • Customer Data Entry
  • Quality Assurance Scoring
  • Knowledge Base Management

Alex Morgan

Customer Service Representative | Billing Support | Phone and Chat | Conflict Resolution
alex.morgan@email.com · +1 (415) 555-0137 · Austin, TX

Summary

Customer service representative with 4+ years resolving billing, account, and technical issues across phone and chat channels. Consistently maintains high satisfaction scores while reducing average handle time and escalation rates.

Experience

Customer Service Representative IIMarch 2021–Present
Northside Health · Columbus, OH
  • Resolved an average of 60 patient billing inquiries daily with a 94% first-contact resolution rate.
  • Reduced average handle time by 18% by building a shared macro library for common insurance questions.
  • Maintained a 96% customer satisfaction score across 12,000 logged interactions in 2023.
  • Trained 5 new hires on CRM navigation, call scripting, and HIPAA-compliant verification procedures.
Customer Support SpecialistJune 2018–February 2021
Grupo Alba · Tucson, AZ
  • Handled 45 live chat and phone contacts per shift for a subscription software client base of 8,000 accounts.
  • Cut repeat contact volume by 22% through clear follow-up emails and proactive account status updates.
  • Escalated 150+ complex technical tickets to Tier 2 with complete reproduction steps and customer history.
  • Earned Employee of the Quarter twice for consistently exceeding weekly quality assurance benchmarks.

Education

Associate of Applied Science, Business Administration2016–2018
Lakeview Community College

Skills

Zendesk, Salesforce Service Cloud, Live Chat Support, Billing and Payment Processing, CRM Software, Call Center Telephony (Five9), Ticket Management, Customer Data Entry, Quality Assurance Scoring, Knowledge Base Management